Shipping & returns

HOW TO ORDER FROM MOSSING SPAS AND MORE

You can order from Mossing Spas in any of the following ways:

  1. Using our on-line store 24 hours a day, 7 days a week
  2. Call in order to 419-885-7665 during business hours.

 

PROCESSING AND DELIVERY INFORMATION

Most orders ship via UPS Ground®. Normal delivery times are between 2-8 business days. Items requiring oversized or overweight shipping may extend delivery times by one or two days. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be found in the “Order Status / Tracking” section of this site. Mossing Spas is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.

SHIPPING METHODS AND COSTS

48 Contiguous United States Ground (normally 2 - 8 business days). You can expect your order to arrive within 2-8 business days. Business days are Monday-Friday, excluding U.S. major holidays. At this time, Mossingspas.com does not offer any expedited shipping options. Shipping is free on all orders; we charge a small handling fee. Handling fees for orders placed on this site are based on the dollar value of the total order. Handling Fees are as follows:

Items ordered together may be shipped separately, but only one handling fee will be charged per order. Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery.
Outside of the 48 Contiguous United States
At this time, Mossing Spas does not ship goods to Alaska, Hawaii or any foreign country.

BUY ONLINE, PICK UP IN STORE SERVICE

Most orders will be ready for pick up within four hours of the time the order was placed online. Specific items may take slightly longer due to inventory and/or availability. You will need to bring the following to the store:

  • A government-issued photo ID
  • The Credit Card used to make the purchase

SHIPPING RULES AND RESTRICTIONS

Allow 1 - 3 Business Days for your Order to Ship. Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States. Please e-mail us at rob@mossingspas.com, if you have any questions.

RETURN INFORMATION

If you are not completely satisfied with your order, you may return it. The following terms and conditions apply:

  1. All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by         e-mailing rob@mossingspas.com
  2. All products must be returned in new condition in the original packaging.
  3. Certain products are not returnable. Please contact us for details.
  4. A 15% re-stocking fee applies to all returns.
  5. We are unable to credit you for shipping or handling charges.
  6. Ship the item(s) to the following address:

Mossing Spas and More
Attn: Return Department
6755 W. Central Ave
Toledo, Ohio 43617

Note, we recommend using a carrier that will provide a tracking number for the shipment. Returns without an RMA or orders you refuse at the time of delivery will result in your credit being delayed or denied.

LOST OR DAMAGED ORDERS

Occasionally orders can be damaged or lost in transit. If your order is lost or damaged please notify a Customer Service Specialist at rob@mossingspas.com.

REFUSED ORDERS

Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Refused orders will automatically be charged a 15% re-stocking fee.

BACK ORDERS

Back orders will automatically be shipped when the product is back in stock unless otherwise cancelled by the customer.